The future can feel like a scary unknown. A key challenge for businesses implementing a change program or innovation project is being able to project what a new ideal future looks like after the major milestones of a change project has been completed. How do you chart the course for a new way forward to engage employees, customers, partners and stakeholders in the journey?
An essential component to creating this vision is a strong organisational narrative – an audience-focused story of the planned journey from where you are to where you need to be… and the part everyone plays creating this new future state.
To create the path from today to tomorrow, a well-constructed narrative must not only define the future, it must also bring it to life. The best map in the world can only get us somewhere if we have a destination in mind. Similarly, without a clear vision of the future, we will never reach it.
The Future Is Now
As hard as we strive and plan for the future, it is always one tick of the second hand away. The future never arrives. It is always excoriatingly the present moment and the present moment only.
How do we plan for something that is always one step away? As we experience our present from moment to moment how do we ensure that we are moving by increments into the future that we want? By co-creating the story of where we want to be based on our direct actions today.
Co-Create Your Narrative
If you think of your organisation as a novel your narrative would be the title and the chapters would be made of stories from a cast of characters. The characters that come together to create the stories of the business do so through their work and roles. The stories don’t just come from the leadership team, they come from across the entire organisation. When gathering stories to create your narrative it is important to gather stories from every business unit and section.
To create a believable and achievable future to move into it is important to gather the stories from across the organisation for a desirable future. Collecting the stories of what is happening now is essentially understanding the place we are starting from to move into the future we want.
We run co-design storytelling sessions to collect these stories, looking for the best ones that emotionally capture the end result of an ideal future state. This is our primary tool to help an organisation identify, articulate and disseminate their innovation narrative, and then use it to create and promote key messages and produce collateral such as videos and communication materials.
Crafting and sharing organisational narratives, taps directly into people’s deeply-rooted need for stories. They enhance connection with employees and customers to engage them fully in your change journey.
Now that we know what stories we are working with, we start the visioning process. The process, simply put is finding the best story from what is happening now and then incorporating it into the new ideal future state. This makes the future feel not so far away, identifiable and achievable. The emotional content, themes, and desires of today become the flesh that wraps around the bare bone goals of tomorrow.
Show, Don’t Tell
We have an end goal, we have a story that describes how this journey feels once we get to the end of it and now, we need to give it life. Life in the form of a video, a speech or content to deploy these messages over time throughout the organization.
Remember to show your story don’t tell it. First, we must define what ‘telling’ is. An example of ‘telling’ is a business goal portrayed as a dot point on a PowerPoint presentation.
- Embrace new ways of working to create growth and cross-collaboration between teams to create new innovative solutions
Now let’s use story ‘showing’ to portray new ways of working in a story.
- New ways of working is more than creating a Google-style campus with indoor slides and swing sets, it is creating space for well-being, mental health and flexibility to work your way. During our co-working trial phase, an interesting collaboration happened between our design and legal team. We moved the two different teams out of their walled separate offices and sat them in an open plan collaboration space. The legal team overheard the design team heatedly trying to solve a problem with signage on our new floor space designs. Tom from legal stood up and cleared his throat. He was able to step in and offer his knowledge regarding the size the sign had to be. This small conversation saved changes and extra tasks later in the project simply because the teams were aware of what each other were working on. This is just one of the benefits that we are going to see more of in the future.
This turns a mere goal for the future into a story of the future. It has a message about what is waiting for us when we get there. The message should be emotive, rich with details and feel tangible.
Finding the right story to ‘show’ your staff, clients and stakeholders the unique future they are moving into not only saves time, it inspires and motivates people to move into this positive future state. This is why story ‘showing’ is critical to make the ideal future state not only achievable but desirable.
The Future Comes Slowly
The process of creating the narrative of your ideal future state takes time. It is a process like any other and needs resources and time. Once the stories have been co-designed and set into motion, it becomes the momentum that is needed to drive and inspire change.
Curious about how a narrative can work for your innovation or change project? Email us to schedule a chat!