You Open the Door… and Discover Second-Person POV

When it comes to storytelling, most of us are familiar with first-person ("I did this") and third-person ("They did that") stories. But there's another oft-overlooked and engaging point of view: second-person storytelling. Let's explore what second-person storytelling is and why it's a fantastic tool for communication professionals who want to put their audience in the driver's seat.

More than Data: Emotion Belongs in Business Storytelling

"This Is F****ing Fantastic!" That was the opening line of a recent phone call with a client. I burst out laughing because I'd never heard her use language considered risque for work. But I got it; she loved it, and hearing it excited me, too. Why was she so happy? I'd helped craft a new…