Innovate Like Shakespeare, Be Audience-centric

William Shakespeare was a playwright, poet and theatre owner who lived over 400 years ago. His work is still performed today, translated into countless languages, taught in schools and studied by scholars. How does someone achieve this type of longevity? Two words, Shakespeare was – ‘audience centric’.

Why Are We So Bad At Imagining The Future?

But this is not why is conceptualising what our lives will be like in the future is difficult. The wiring of our brains leads us to be bad at it. We evolved to think day by day. To survive situations as they occurred in weeks and months. And for hundreds of thousands of years, this has served us well.

Empathy Design : Characters For Personas

We listed the pain points and the pleasure points and mapped out what the persona was thinking and feeling. Then we started building out deeper insights. What did this persona need, that they may not even understand themselves?

I was feeling a bit lost. As an actress, a person who is trained in creating representations of real people, I knew I didn’t have the right information in front of me. If I had to play this persona as a character I would have no idea how to do it. I would not understand how to build dialogue that reflected how this person would see themselves and the world. I would be completely at a loss. And to compound the confusion the rest of my team seemed confident to build deeper and deeper insights.

Co-Design Your Story

What does Co-Design, Complex Systems Theory and Storytelling have in common? Can co-design methods be used to gather stories as a qualitative data set in processes of innovation, change or disruption? To use stories as a qualitative data set, it is necessary to see storytelling as a system of feedback loops that deliver new learnings…

Improving Empathy In Your Design Process, Create Characters For Your Personas!

Improving Empathy In Your Design Process, Create Characters For Your Personas! Human-centered designers use empathy-based processes to understand the people they are creating solutions for. Being able to see through another person’s eyes can feel like magic or good luck. And yet the tools to make this a repeatable and reliable process are within our…

Small Story = Big Empathy

With storytelling, smaller is bigger. I recently met a screenwriter and he told me about a project he's working on, a cross-cultural romance. In his story, a feminist from the West falls in love with a chauvinist from the East. He was having trouble creating the backstories of these characters, why they are together despite their differences. We kept coming up against sticking points and the story wasn’t working.

Story: A Tool For Design Led Innovation

Once upon a time there was a president who was known primarily by his initials, JFK. He and the nation he represented was upset that Russia was beating them in a competition called the space race. Every day the USA and Russia ran against each other to be the ‘first’ when it came to exploring…

Organisational Narratives – Creating the Vision For An Ideal Future State

The future can feel like a scary unknown. A key challenge for businesses implementing a change program or innovation project is being able to project what a new ideal future looks like after the major milestones of a change project has been completed. How do you chart the course for a new way forward to…

Why is ‘Just Do It’ more than a tagline, how is it a Narrative?

In this examination, I deconstruct Nike's Narrative of 'Just Do It'. We look at how this simple statement acts as a bridge between its external communications and it's internal communication framework of Mission, Vision and Values. A good narrative does that for businesses. It unifies the vision of what drives people internally within the company…

Can Advertising Spend Buy You Love?

“Anyone can pay for something,” was a sage piece of dating advice I was given a long time ago. Beatles might have said it best when they said - “I'll buy you a diamond ring my friend if it makes you feel alright I'll get you anything my friend if it makes you feel alright…