Tag: Empathy

Emotions: The Feature That Powers Our Operating System

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Friend and futurist Simon Waller invited me to explore the future of acting on his podcast, The Future with Friends. It led me to a surprising place. The conversation evolved into a discussion about the importance of emotion in navigating life as a human being. It led me to reflect on how emotion shapes communication. Not as something that drives us irrationally as a holdover from our distant past, but as the feature that has allowed humanity to outpace other species and thrive in increasingly complex societies.

Improving Empathy In Your Design Process, Create Characters For Your Personas!

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Improving Empathy In Your Design Process, Create Characters For Your Personas! Human-centered designers use empathy-based processes to understand the people they are creating solutions for. Being able to see through another person’s eyes can feel like magic or good luck. And yet the tools to make this a repeatable and reliable process are within our…

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Small Story = Big Empathy

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With storytelling, smaller is bigger. I recently met a screenwriter and he told me about a project he's working on, a cross-cultural romance. In his story, a feminist from the West falls in love with a chauvinist from the East. He was having trouble creating the backstories of these characters, why they are together despite their differences. We kept coming up against sticking points and the story wasn’t working.