Improving Empathy In Your Design Process, Create Characters For Your Personas!

Improving Empathy In Your Design Process, Create Characters For Your Personas! Human-centered designers use empathy-based processes to understand the people they are creating solutions for. Being able to see through another person’s eyes can feel like magic or good luck. And yet the tools to make this a repeatable and reliable process are within our…

Story: A Tool For Design Lead Innovation

Once upon a time there was a president who was known primarily by his initials, JFK. He and the nation he represented was upset that Russia was beating them in a competition called the space race. Every day the USA and Russia ran against each other to be the ‘first’ when it came to exploring…

Organisational Narratives – Creating the Vision For An Ideal Future State

The future can feel like a scary unknown. A key challenge for businesses implementing a change program or innovation project is being able to project what a new ideal future looks like after the major milestones of a change project has been completed. How do you chart the course for a new way forward to…

Berlin, The Final Stop On The Journey Of A Life Time

I am sitting in the office of a guest house in Bangkok. I have two large husky dogs at my feet and one under my chair. It is the end of a very long journey. I am waiting to go to the airport. I need to talk myself onto a plane, because I missed my…

Try, Try Again

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Lean start up methodology urges us to fail fast and often. Design thinking asks you to prototype and ideate. Workplace cultures are striving to become less structured so we can have the space to play and discover. Are these new ideas? I would argue no, ever heard the old adage, “If at first you don’t…

Play To Overcome Your Fears!

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“WE ARE AT A CRITICAL POINT WHERE RAPID CHANGE IS FORCING US TO LOOK NOT JUST TO NEW WAYS OF SOLVING PROBLEMS BUT TO NEW PROBLEMS TO SOLVE.” -TIM BROWN Have no fear! Overcoming your blocks is a very difficult thing to achieve. How do we overcome our blocks? With play. When was the last…