Why Change Communication Fails (And How to Make It Stick)

I was working on a digital transformation project for a large bank. My job was to create the roadshow content and the deck that would go out to employees explaining the change process. I was talking to one of the lead engineers to help me understand the ‘why’. Why this change? What would we gain? What would we lose if the change wasn’t implemented? He didn’t have an answer. He responded, “The CEO just decided. That’s why.”

Communication Without Confirmation = Pain

My dad has been in and out of the hospital for two different health issues. The past week has been a roller coaster of emotions, with progress on one health condition, until another one came along to derail any further progress. I was hoping for the best and fearing the worst.  I was also waiting. Waiting for tests. Waiting for procedures. Waiting for updates. Waiting for a doctor to deliver test results.