In this blog, we'll explore methods for building empathy with your customers, delving beyond standard approaches to persona creation, and uncovering the emotional depth that drives more meaningful user insights.
It is midway through 2024, and we are all tired. The rate of change, pressures on our time, and world events have exhausted us. Business news is just coverage of AI, with little room for creativity or new ways of thinking about how we work or would like to work. According to a New Yorker…
In the realm of human-centred design, we face a paradox. We listen to stories brimming with emotions and experiences during the research phase. Yet, as we synthesise these narratives into user personas, the original stories often dissipate, leaving behind mere shadows of their former richness. This became evident nine years ago during my initial training…
"I understood, through rehab, things about creating characters. I understood that creating whole people means knowing where we come from, how we can make a mistake and how we overcome things to make ourselves stronger." ― Samuel L. Jackson Character development is central to telling a good story. A story feels flat without well-rounded and believable…
Or How Stephen King Would Build A Story For Your Project Living generates stories. Stories of our experiences, world and relationships. Businesses and organsiations are also story-generating machines. These stories are an underutilised resource that can take projects to a new level with a process called 'generative story thinking'. Generative story thinking is what allows…
William Shakespeare was a playwright, poet and theatre owner who lived over 400 years ago. His work is still performed today, translated into countless languages, taught in schools and studied by scholars. How does someone achieve this type of longevity? Two words, Shakespeare was – ‘audience centric’.
Improving Empathy In Your Design Process, Create Characters For Your Personas! Human-centered designers use empathy-based processes to understand the people they are creating solutions for. Being able to see through another person’s eyes can feel like magic or good luck. And yet the tools to make this a repeatable and reliable process are within our…
Once upon a time there was a president who was known primarily by his initials, JFK. He and the nation he represented was upset that Russia was beating them in a competition called the space race. Every day the USA and Russia ran against each other to be the ‘first’ when it came to exploring…
The future can feel like a scary unknown. A key challenge for businesses implementing a change program or innovation project is being able to project what a new ideal future looks like after the major milestones of a change project has been completed. How do you chart the course for a new way forward to…
I am sitting in the office of a guest house in Bangkok. I have two large husky dogs at my feet and one under my chair. It is the end of a very long journey. I am waiting to go to the airport. I need to talk myself onto a plane, because I missed my…
Storytelling Built For Innovation 